Terms & Conditions

TechTrone IT Services Terms & Conditions

Updated on: 01/02/2024

Welcome to TechTrone IT Services Corp! We provide top-notch IT services and solutions tailored to meet the needs of our clients. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our services.

Code of Ethics

At TechTrone IT Services Corp, ethical conduct is the cornerstone of our business practices. We are firmly committed to following the ISC2 Canons, which are widely recognized as the gold standard for ethical behavior and professionalism within the realms of information security and technology. These guiding principles shape every decision we make and action we take, guaranteeing that we always prioritize the principles of confidentiality, integrity, and accountability.

The ISC2 Canons compel us to protect and respect client information as if it were our own, ensuring that all data is treated with the utmost confidentiality. Integrity guides us to act honestly and ethically in all our dealings, ensuring that our clients can trust us to deliver services that are not only effective but are also right and just. Lastly, accountability means we take full responsibility for our actions and the services we provide, ensuring that we are always answerable to our clients and ourselves for maintaining the highest standards of professional conduct.

By integrating these canons into the fabric of our operations, TechTrone IT Services Corp pledges to maintain a steadfast dedication to these ethical standards, ensuring a foundation of trust and excellence upon which our clients can reliably build their technological futures.

Services Provided

TechTrone IT Services Corp excels in delivering comprehensive IT support and Help Desk services, network management, server support, cybersecurity solutions, and cloud services. We are committed to using only trusted and reliable solutions, partnering with esteemed organizations such as Amazon Web Services, Microsoft Azure, Google Cloud, Kaseya, Datto, iDrive, Cloudflare, Zix AppRiver, and OpenText. Our dedication to your data’s security is paramount, which is why our partners adhere to SOC1, SOC2, SOC3, and HIPAA compliance standards, ensuring that your information is managed with the utmost security and in strict accordance with privacy and policy regulations.

User Obligations

By using our services, you agree to:

  • Provide accurate and current information about yourself and your organization as requested.
  • Use our services only for lawful purposes and in accordance with any provided instructions.
  • Maintain the confidentiality of any login credentials.
  • Notify us immediately of any unauthorized use of your account.

Payment and Fee Structure

  1. Hardware Payment Terms:
  • Initial Payment: An upfront payment covering 40% of the total project cost is required upon approval of the service quote.
  • Hardware Payment: Full payment for the hardware is due upon delivery to the client’s location.
  • Completion Payment: The remaining balance for the project is due upon its successful completion and handover.
  1. Managed Services, BCDR, and Web Hosting Payments:
  • Subscription Payments: For monthly and annual subscriptions to our Managed Services, BCDR (Business Continuity and Disaster Recovery), and web hosting, payments are due on the same date each month/year as per the subscription agreement. We aim for a professional relationship with our clients and expect timely payments to maintain service continuity.
  • Payment by Check: We understand some businesses prefer paying by checks. Please contact us at billing@techtrone.com to arrange for check payments. Note that monthly fees primarily cover vendor expenses and are not direct profits for us.

Accepted Payment Methods:

TechTrone IT Services Corp welcomes the following payment options for your convenience:

  • Visa
  • MasterCard
  • American Express (AMEX)
  • Business Checks

Transparency and Billing:

We at TechTrone IT Services Corp are committed to transparent billing practices. Before commencing any service, clients receive a comprehensive breakdown of fees, payment schedules, and any applicable taxes. Be advised that payments received after their due date may incur additional charges.

Secure Online Payments:

For the security and ease of online transactions, TechTrone IT Services Corp partners with Stripe, a premier payment processing platform. We store credit card information only with explicit authorization from the client or as necessary for ongoing subscription services, guaranteeing the protection of your financial information.

Transparency and Security in Transactions

At TechTrone, transparency and security are paramount, especially when handling sensitive information. We ensure your data is protected and your peace of mind is maintained, adhering to the highest standards of security.

Cookies for Marketing

To enhance our website’s marketing effectiveness, we use tools like Google Tag Manager and Facebook Pixel. These tools use cookies to analyze user behavior and improve our marketing strategies. Data collected is strictly for marketing purposes and never shared without your explicit consent.

Intellectual Property Rights

All content on our website is the property of TechTrone IT Services Corp or its content suppliers and is protected by international copyright laws. Unauthorized use is strictly prohibited.

Disclaimer of Warranties

Our services are provided “as is” without a warranty of any kind. We strive for excellence but cannot guarantee that our services will always meet every specific requirement.

Vendor Partnerships and Privacy Notices:

TechTrone IT Services Corp collaborates with over 200 trusted vendors to deliver our comprehensive services, each bringing unique requirements and privacy policies. Understanding the importance of your privacy and security, we encourage you to contact us for detailed information regarding the privacy notices of our individual vendor partners. This ensures transparency and helps you stay informed about how your data is managed and protected. Please reach out to us directly to receive specific privacy information tailored to the services and solutions we provide to you.

Limitation of Liability

TechTrone IT Services Corp shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our services.

 

Amendments to Terms and Conditions

We reserve the right to amend these terms at any time. Continued use of our services after changes signifies acceptance of the new terms.

Contract Cancellation Policy:

To cancel the contract with TechTrone IT Services Corp, we kindly request a notice of one month in writing or via email. This allows us to manage the transition smoothly and address any final service details or queries you may have. Please send your cancellation notice to our designated contact address or email us directly at support@techtrone.com, ensuring you include your company details and the specific services you wish to cancel. We appreciate your cooperation and understanding in this matter.

 

Contact Us

For questions about these terms, please contact us at info@techtrone.com